It shows the power of stories to back up and ground policy ideas, such as 'integration' which has been hijacked by the NHS-management language. What do we need to integrate in 'integrated care' and what would that integration look like? A key phrase that is emerging is that "the patient perspective should be the organising principle, not organisational processes" (Don Redding, NHS Confed blog), and this video shows the patient perspective! It is an excellent story, video and idea.
Source: The Young Foundation, Ageing Well Innovation Programme