What needs integrating in 'Integrated Care'?

This video is the best example that illustrates what 'integrated care' actually means, and how big the integrating challenge is (keep an eye out for the red circles!).

It shows the power of stories to back up and ground policy ideas, such as 'integration' which has been hijacked by the NHS-management language. What do we need to integrate in 'integrated care' and what would that integration look like? A key phrase that is emerging is that "the patient perspective should be the organising principle, not organisational  processes" (Don Redding, NHS Confed blog), and this video shows the patient perspective! It is an excellent story, video and idea.

Source: The Young Foundation, Ageing Well Innovation Programme